Refund and Returns Policy
If you receive an instrument or accessory that was damaged in transit, contact us immediately at james@hampsonhorns.com. Please keep the original box and all of the packing materials so we can file a claim to refund the cost of repairs. Take detailed photos of the damage to the instrument/accessory, any visible damage on the box, and photos of all the packing materials in the box. An estimate for repairs from a repair tech is also required, but this can be done after you have contacted us. Failure to follow these steps will make all sales final and any repairs will be the responsibility of the buyer.
Trial Period
Eligible Horns
We know how important it is to try out a horn before committing to it. We’re happy to work with you so you can be confident in your purchase.
Once an instrument is received by a customer, it is considered on trial for a period of seven (7) days. Before the trial period can begin, the invoice, including shipping and applicable taxes, must be paid in full unless other arrangements have been made.
If the horn on trial is not postmarked for return after seven (7) days, the instrument is considered a final sale. It is the responsibility of the customer to pay for shipping both to and from Hampson Horns. If damaged in transit from Hampson Horns, the customer is required to inform us immediately to arrange filing a claim for repairs. Any damage incurred during trial period and/or on transit back to Hampson Horns will be the responsibility of the customer to cover the costs of repairs.
If any modifications are done to the instrument during the trial period, the instrument is considered a final sale with no returns.
If shipping an instrument back to Hampson Horns, follow shipping & packaging instructions provided here.
Shipping & Packaging Instructions
Return Policy
Horns (sold in US): For horns with the 7 day trial period, if you don’t want to purchase the horn please contact us within the 7 days to arrange a return. Please return it with the original packaging. If any modifications are done during the trial period, the sale is considered final and no returns are accepted. Return shipping is the responsibility of the customer.
Made-to-Order: All sales are final, unless item not as described. Custom made instruments, such as the O’Malley Hampson Model natural horn, require an upfront non-refundable deposit. This deposit secures your spot in queue and will be used against the total value of the instrument. Once the horn is ready to be shipped you will be notified and the rest of the balance, plus shipping, will need to be paid.
Accessories: All sales are final unless item is not as described.
International Sales: All sales are final.
All Sales: If you are unsatisfied with your purchase at any time, please contact us to see how we can assist you in feeling more confident about your purchase. Used instruments, especially vintage and antique, can take time to get used to, and we are more than happy to help you with tips and suggestions to make your experience better.
Consignment Policy
Have a horn you want to sell? We can help you!
For a 15% commission on the total sale, Hampson Horns will take professional photographs, list, and market your instrument. If you like we’ll even put together videos of Dr. Hampson performing excerpts of your choice as promotional material on our website, social media channels, and more!
What we require from you:
Contact us to discuss your instrument. From there we will figure out the best path forward, including selling price, videos, and if your instrument requires any repairs before listing. If we both decide it is a good fit, you can ship us your instrument by following the shipping and packaging instructions page. Once received we will thoroughly inspect the instrument, determine if any repairs are required (to be paid by you), take photographs, videos if desired, and will list and market. Once the instrument is sold you will receive payment by check for the price of the horn, minus the 15% commission.
Any repairs on your instrument must be paid before the item can be listed.
Have any questions? Contact us!
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hampsonhorns.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal payment information), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at ashley@hampsonhorns.com or by calling (716) 401-9639.
